Trading Terms and Conditions

  1. Quotations will only be binding upon the Company if accepted in writing electronically or otherwise within a period of thirty (30) days from the date of issue. Quotations for remedial treatment submitted by us do not allow for redecoration, unless noted in our specification. Any quotation is based upon the assumption that the existing plaster work does not exceed 25mm (1″) thickness.
  2. Skirting Boards should be removed by the client prior to commencement of works unless included in our quotation. Whilst all possible care will be taken in the removal of skirting boards, we cannot be held responsible for any damage howsoever caused. Our technicians will not re-fix the existing skirting boards unless agreed otherwise. However in some cases the skirting boards may be affected by wet rot (as a result of damp walls) or broken during removal, the company has no liability in re-fixing these defective boards unless otherwise agreed.
  3. Floor coverings, obstructions, household items etc. The client is requested to have all floor coverings removed and where necessary wall obstructions, furniture, radiators, and fixtures removed for a distance of at least 2.5m from the walls to be treated prior to the attendance of our operatives. No allowance is made in our quotations for preparation and protection works to these, unless it was specified. This work must be undertaken prior to our arrival to avoid additional expense and delay. Where such items or flooring remain in place, treatments may be limited to accessible areas only. It shall be the responsibility of the client to take necessary precautions to protect furniture and personal belongings from dust etc. Whilst all reasonable precautions will be taken to avoid the spread of dust from the work area it is inevitable that the property will require further cleaning works by the client’s own contractors, upon completion of works.
  4. Except where occasioned by the negligence of the Company or its servants the Company accepts no liability for accidental loss, damage or injury to the premises to be treated or any adjoining premises, or the contents of any such premises, or for any nuisance caused to the owners or occupiers of any such premises and the client shall release and indemnify the Company from and against all claims arising from such loss, damage or injury as aforesaid provided always that in no circumstances does the Company accepts liability for;
  5. Damage to interior decoration and paint. Whilst the Company shall use its best endeavors to avoid any such damage there is always a risk of discoloration of ceilings and particularly polystyrene tiles fixed to ceilings etc, arising through the treatment of ceiling joists. Redecoration should not be attempted until the preservation has dried thoroughly.
  6. Any damage to the ceiling structure whether or not in the roof space in which the company’s staff is to work is structurally in a weakened condition through insects or fungal attacks or for any other reason the Company shall not be responsible for any damage to the same or electrical wiring which has become apparent or been sustained in the building or buildings in the course of the treatment.
  7. Collapse of insecure brickwork during the Company’s work. If after the commencement of work unforeseen difficulties arise due the collapse of insecure brickwork or to irregular bonding of the brickwork or any other cause the additional unforeseen work found to be necessary will be charged extra.
  8. Damage to any wiring/cables or pipes placed in to any space including walls and rendered over.
  9. The Client is advised to (1) to remove from the premises any liquids or food-stuffs liable to contamination during the course of treatment (2) not to replace carpets or floor coverings until the chemical has evaporated (3) not to lay vinyl floor coverings on floors that have been treated without first obtaining the floor covering manufactures recommendations (4) After the insertion of a damp proof course the walls may still contain high levels of water which must be allowed to dry out naturally. Complete drying out depends on the wall thickness and its porosity, the quantity of moisture and the ventilation over the surface of the walls (5) Non- vinyl moisture permeable emulsion paint can be used after approximately 6 weeks. Impervious type wall coverings such as vinyl and washable papers or paints should not be used until the treated walls are fully dried out. Full drying out may take up to one month for each 25mm thickness of wall (6) Hair line cracking of the setting coat may occur after re plastering has been carried out. This will not present a problem regarding the efficiency of the new plaster and should be made good when decorating. The drying of the plaster must not be accelerated IE dehumidifier, heaters, etc in any way as the render may crack thus allowing residual moisture to come through. We cannot accept any responsibility for this. Care must be taken to ensure that renderings/waterproofing/tanking are not damaged by fixings or skirting’s etc. Tanking and waterproofing render systems are designed to be an impervious barrier to moisture. The systems must not be punctured or damaged by construction, building or other works without prior written consent by Dampproofing.com and the property must be kept watertight and well maintained by the client. Failure to comply will invalidate the guarantee. Our Guarantee will not be valid until re-plastering in accordance with our specification has been carried out. Our Guarantee extends to the areas rendered & plastered by us only and does not include any abutting walls or plaster/ render carried out by others, adjoining our works. If inset timbers are left in situ to areas affected by dampness, such as and not limited to, door / window frames or staircase timbers, our guarantee will not apply to the junction between timber and plaster unless a functional physical Damp Proof Membrane (D.P.M) between timber and plaster is in place. (7) Due to rising dampness, salts contained with the ground water are absorbed into masonry and subsequently into the plaster coats. If the rising dampness has been extensive the plasterwork can lose key and visual evidence of this contamination may be seen. In such circumstances this render/plaster must be removed. Therefore, in this situation, with sound plasterwork, there is scope for considerable saving in time and expense by not having to re-plaster these areas. If the area does not dry out in 6-12 months then it will need re-plastering.
  10. We will not accept responsibility for any damage that may occur whilst working on structurally weakened timbers or other material. We will not accept responsibility for damage which may be caused to adjacent or adjoining walls or objects in near proximity to the above mentioned walls which may be affected by vibrations during the course of remedial works.
  11. In accepting this quotation and instructing the Company to proceed with the work contained therein the Client will be deemed to have personally accepted the Company’s Terms and Conditions and undertaken the responsibility to pay the amount due to the Company immediately on completion of the agreed work and to be authorized to give such instructions and in particular to have obtained where necessary, the Landlord’s permission to do so.
  12. In areas in which it is a statutory requirement that the district surveyor or local authority is notified before structural repairs are undertaken, the Company is obliged to notify the district surveyor or local authority. Any work required by the district surveyor or local authority, which is not included in the quotation, will be subject to extra charge.
  13. The Company accepts no responsibilities in law for the accuracy or otherwise of this report if this report has been made free of charge and does not constitute a full Building Condition survey. The report does not express an opinion about uninspected areas or advice upon the condition or risk to concealed parts of the property, and should not be relied upon to do so. We recommend that you should obtain a Building Condition survey from a Chartered Surveyor prior to exchange of contracts on your purchase. Our inspection has been carried out to the accessible areas only. We draw to your attention, that unless otherwise indicated, walls obstructed by fitted units, tiles and/or dry lining and floors covered with any material have not been inspected and are therefore excluded from our report. Where works include the party wall, clients should consent with neighbours (Party wall etc, act 1996)
  14. We accept no responsibility for failure to report on any condition which is not visible at the time our inspection was carried out.
  15. It is the responsibility of the client: (a) to attend to and rectify all external sources of moisture ingress such as external render, surface and sub-surface drainage, rain-water goods, roofing, paving etc before the company will undertake any remedial works (waterproofing, timber treatment, damp proofing) (b) to ensure the maintenance of the building in a sound, weatherproof condition, as listed above, after works are completed (c) where treatment has been carried out in respect of fungal attack or wood boring insects, property should be inspected annually by appropriate expert whose written findings must be produced in support of any claim. Our Guarantee does not cover the failure of any work undertaken by the company if the client does not comply completely with these conditions.
  16. The report on which this estimate is based is copyright and is the property of Damp-proofing.com. It is supplied for the Client’s use only and cannot be put to any other use.
  17. Payment Terms. Payment for any work (including survey) undertaken by The company is required immediately on completion and receipt of invoice, thereafter a £50.00 administration fee per 14 days will be charged until full amount of invoice is paid. A 50% deposit on all works where the price exceeds £2000 + VAT Guarantees will not be issued until all monies have been received and cleared through our bank account. The company will charge in advance the current survey fee of £280 + VAT (for time and travel involved) for any visit to the property after completion of our works. A full refund will be made if the claim is upheld. We reserve the right to claim for lost time and damages for broken appointments (cancellations within 48 hours of the agreed time or if the client does not show) or late starts due to accesses limitations.

Damp-Proofing.com is unique as we are the only market leader that offers a full and complete 30 year guarantee across our entire product rage (excluding condensation control units). Damp-Proofing.com can provide customer references in all areas of the UK.

Damp-Proofing.com staff have been providing guarantees for over 20 years. Backed by the company’s extensive experience and trading history they represent a reliable assurance for both private and commercial customers.

Where specified as applicable in our Survey Report, the following standard Guarantee terms apply:

Damp Proofing30 Years
Structural Water proofing30 Years
Woodworm30 Years
Dry Rot /Wet Rot30 Years
Wall Ties30 Years
External Coatings30 Years
Tanking30 Years

Damp-Proofing.com Assurance Backed Guarantees

Any contract completed by Damp-Proofing.com also has an assurance guarantee issued by the Damp Proofing Association (DPA) for up to £10,000 per contact.

More details at www.dampproofingassociation.com

Damp-Proofing.com 30 year guarantee is totally free of any charge.

However, there is still the option to have a posted signed and sealed guarantee issued if required. Our guarantees are regarded by many as the best in the entire industry.

Applications must be received within 30 days of works completion.

For a survey please call the office on:

Free Phone 0800 622 6573 – 7 Days A Week – 9.00am till 9.00pm

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